Privacy policy

Last updated: 11 November 2026

When you submit an enquiry through this website, we collect the contact details and information you provide, such as your name, telephone number, email address, postcode and description of your enquiry.

Why we collect this information

We use these details to respond to your enquiry, assess the requested service and provide a quotation where appropriate. Our lawful basis is taking steps at your request before entering a contract, or our legitimate interest in responding to enquiries.

How information is handled

Enquiries are sent by email to the website operator. We do not sell enquiry information. We may share necessary job details with a trusted installation partner where required to respond to your request or arrange work. We take reasonable measures to protect the information we hold.

Retention and your rights

We retain enquiry information only as long as reasonably needed for handling enquiries, business administration and legal obligations. You may request access, correction or deletion of your personal information, subject to applicable legal requirements.

Contact and complaints

For privacy enquiries, please use the enquiry form on our homepage and state that your request concerns privacy. You may also complain to the UK Information Commissioner's Office at ico.org.uk.

Before launch: the site owner should review this policy, add their legal trading identity and contact details, and ensure it accurately reflects actual hosting, email and data retention arrangements.